An AI receptionist for salons that books the right stylist, at a time that's actually free.
In short
Cozee is an AI front desk for salons in Malaysia and Singapore. It answers questions about your services, prices and policies around the clock, in the language each customer writes in, and books appointments with a specific stylist only into slots that are really open. Bookings land in a built-in calendar, and you get a WhatsApp alert for each one. Plans start at RM129 a month, with a 3-day free trial.
What customers ask, and how Cozee replies
Example replies. Cozee answers from the details you give it, so your real services, prices and policies appear in its answers.
Hi, can I do a cut and colour with Jenny this Saturday afternoon?
Jenny is free at 2:00 PM or 4:30 PM this Saturday for Cut & Colour (about 2.5 hours). Which one suits you? May I have your name and number?
Booked with the stylist the customer asked for
请问你们有做 balayage 吗？大概多少钱？
有的！Balayage 从 RM380 起，视发长而定，大约需要 3 小时。需要帮您查看这周的空档吗？
Answered in the customer's language
What's your cancellation policy?
Please let us know at least 24 hours ahead if you need to cancel or reschedule. Late cancellations may be charged 50% of the service.
Policy quoted from the salon's own knowledge base
Built around how salons actually book
Each stylist has their own diary
Add your team by name. Customers can ask for someone specific; if they don't mind, Cozee offers whoever is free.
Service lengths are respected
A 45-minute trim and a 3-hour colour occupy the diary differently. Cozee only offers slots the full service fits into.
Your team's notes answer the tricky questions
Write "Jenny specialises in colour, Aida does bridal" once, and Cozee can answer who does what without guessing.
Auto-confirm or approve each booking
Let Cozee confirm open slots on the spot, or have every booking wait for your approval. Either way it lands in the calendar.
Common questions
Last updated September 30, 2026
- Can customers choose a specific stylist?
- Yes. Add your stylists as team members and link them to the services they do. Customers can ask for someone by name, and Cozee only offers that person's free times. If they don't mind who, it picks whoever is available.
- Will Cozee quote the wrong price?
- Cozee answers only from the services, prices and policies you've approved in your knowledge base. If something isn't there, it says so and flags the conversation for your team instead of making up a number.
- How do customers reach Cozee?
- Each business gets its own chat link. Put it in your Instagram bio, Google Business Profile, website, or your WhatsApp Business away message, and customers can chat and book any time.
- How much does it cost for a salon?
- Plans start at RM129 a month for up to 500 messages, with unlimited stylists. There's a 3-day free trial with no card required.
An AI receptionist for salons that books the right stylist, at a time that's actually free.